We will try to meet our deadlines, but given the exceptional situation we find ourselves in, we have no control over it.
Therefore, deliveries may be delayed. We will keep you update.
The path to your precious metals
Shipping via a courier company for valuables or mail delivery
As soon as we have received your payment on our account we will deliver your order to our carrier and we will be inform you about it by a separate email.
If the net value of the goods is less than 5,000.00 euros, the shipment will be made by a mail delivery company.
The delivery will be made within a period of approximately 7 to 10 business days from the day following our order confirmation by our correspondence delivery company at the agreed address (home or business address), by delivery to the person who is there at that moment (mailboxes, reception centers and similar are excluded). It is not possible to agree on delivery dates by phone, email or similar means. Please ensure that there are no additional agreements with the mail delivery company prior to shipment (such as deliveries to garages, gardens or neighbors), as otherwise we cannot guarantee safe delivery.
The costs for this type of shipment amount to 25.00 euros. In the case of shipments to the Balearic Islands, the cost will be 60.00 euros. Please consider that we don’t ship to the Canary Islands.
If the net value of the goods is equal to or greater than 5,000.00 euros, the shipment will be made by a courier company for valuables.
The delivery will be made by a company specialized in the transport of valuables, in the case of private addresses, by personal delivery to you or to a person authorized in writing. In an approximate period of 7 to 10 business days from the day following our order confirmation, a collaborator of said company will deliver your order. In case of not being located, they will contact you by telephone in order to fix a delivery date (morning / afternoon) and, in your case, the other details of the operation. In the case of deliveries to private homes, the employee of said company must document the receipt of the shipment. For this purpose, please have a valid official identity document (original or legalized copy of the identity document or passport) and, in your case, that of the person authorized in writing by you. If you have indicated a company address, delivery will also be made by a courier company for valuables directly at the usual point of receipt of correspondence from the indicated company, that is, without a fixed delivery date or verification of legitimacy.
Shipping costs greater than 5,000.00 to 30,000.00 euros amount to 40.00 euros. The costs for shipments exceeding 30,000.00 to 50,000.00 euros amount to 55.00 euros. In the case of shipments to the Balearic Islands, the cost will be 60.00 euros. Please consider that we don’t to the Canary Islands.
In general and regardless of the net value of the goods to be shipped, the following will apply:
Two delivery attempts will be made at the indicated address (home or business address). If no person authorized to receive it is found on the second attempt, the shipment will remain in deposit for personal collection. The rest of the information will appear in the notification that the mail delivery or courier company for valuables has left you after the corresponding delivery attempt. If you want the delivery to be made to a company, it will be made, in principle, at the usual point of receipt of correspondence from the company in question, thus understanding our delivery obligation has been fulfilled.
We will only process those shipments addressed to a home or company address, provided that the customer can provide a billing address in this country.